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Frequently Asked Questions
Find answers to frequently asked questions about using the platform.
Usually you find a QR code or link that redirects to your Card.
Show your Card from your phone during purchase. There is a special QR code on the card. The staff adds points to your account by reading this code.
Open the corresponding Award when you have enough points and tap the ‘Delete Al’ option. A QR code is created to read the staff. Your points are deducted and you get your Prize.
No. The staff only sees the name you provide during registration and your private membership code. Your email address and other information remain confidential.
Business owners can view your name, email address, and if they are not allowed to send you special offer. Apart from this, they cannot access your personal information.
Login to your website or app. Your score balance is displayed on your Card.
Yes. Point transfer can be made between members with 'Puan Request' feature.
You can view your Card again by logging in to your website or app. If the problem continues, contact our support team.
Yes. The duration of the points can be filled. Check the term policy in the conditions of your Card.
Login to your account and go to 'Profile' section. Build and save required changes.